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Customer value

recognise and benefit from "good" customers A high number of customers is an important prerequisite for success for almost every company. But a customer who makes high sales is not automatically a "good" customer. These are characterised by numerous other criteria, e.g. in that they generate high contribution margins (CM) meeting granted payment targets and

Complaint Management

The customer is king and the future orientation of the company to the wishes and needs of the customers is still considered a guarantee for a successful company today. But unfortunately, theory and practice are usually miles apart. This article shows you how you can easily implement a complaint management system and sensitize your employees

Agile project management

“Agile project management” is an approach to managing projects that seeks out an interactive process that allows changes and improvements as required. This approach can be used in companies of any size and is used to reduce risk while ensuring flexibility in a changing environment. Agile project management encompasses several key principles that help guide

TPM Halle

After a long time in which we, as SECure consortium, could only meet online, the time had finally come: From 27 - 28 April, our first in-person transnational partner meeting took place in Händel-city Halle! Due to the ongoing COVID-9 situation, not all partners could be present, so we held the meeting in hybrid form.The

2022-06-02T12:11:22+00:00Latest News|

Supporting SMEs – the backbone of the European Economy

The impact of the COVID-19 pandemic on the economy has been unprecedented. The Economic and Social Research Institute (ESRI) in Ireland, has recently published a report,  “SME Financial Distress and the Macroeconomic Recovery”, which looks at the economic impact of the pandemic on SMEs. The report has a particular focus on identifying characteristics of

2022-05-04T18:25:49+00:00Latest News|
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